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  • Writer's pictureValue4Brand

Difference between Proactive and Reactive Reputation Management



For any brand, reputational risks can be a horror. Every brand today is experiencing shifts in its online reputation because of the reviews and negative content about them. Brands who knew how challenging it could be to fight all had taken steps right then. However, those who are still unaware of the online reputational risks have faced the damage already. Besides, every ORM Agency in Delhi suggests that creating proactive strategies for Online Reputation Management before the crisis comes can save you a lot of time, money, and effort in protecting your online presence.


ORM strategies are quite popular today albeit not a high-priority for all the brands but they still exist. Thus, every organisation needs to invest in an Online Reputation Management Company in India to establish and maintain a great reputation online. The positive reputation of any brand pays for itself in the long-term. Let us now understand the difference between Proactive and Reactive reputation management.


Building a brand’s reputation might take years, but in a few seconds, it can be brought to dust. Thus, for every organisation, it is important to have strategically planned reputational strategies to protect the reputation of the brand. Proactive Reputation management is when you start to protect your brand at an early stage before any crises arise. However, it is comparatively cheaper, easier, and effective in building your online reputation over time.

Whereas there Reactive Reputation management, which is crisis management. The strategy is used when a brand or an organisation has been through the damage and to prevent further damage. However, crisis management is unavoidable, and only a strong reputation can help the brands in fighting the storm.


Therefore, to prevent such a situation, it is advised that you take measures early. Reputation is an intangible asset, which is not always the main concern but needs to be observed from time to time. Besides, when you start early, you have a lot of positive reviews and content about your brand, which can be used to your advantage. Thus, proactive strategies for reputation management are a powerful tool, as it can be prepared for the damage, as you have already laid the foundation to protect your online reputation.



Whether you are Fortune 500 Company or a start-up now is the time for you to establish your online reputation. Invest in an ORM agency in India and plan your strategies accordingly to fight the crisis that your organisation might have to face later in the industry.

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